Frequently Asked Questions

Scattering Tubes

No. A bag should not be used with the Scattering Tubes.

Eco-Friendly Caskets

Since the willow and seagrass caskets are essentially woven baskets, the fabric privacy shield prevents visual access to the interior of the casket.

Biodegradable Urns

Many of our products are made by hand and will vary in appearance. Some are painted in small batches, sometimes with hand-mixed paint colors. Photographs of our products can vary in color due to whether the photograph was taken outdoors (in natural light) or in a studio environment, the background, the screen or device it is being viewed on, or color shifts in the printed catalog.

Blooming Ornaments, Bookmarks & Mini Cards

Upon special request we are able to print the bookmarks and mini cards in color. Please note that the pricing on all our price sheets is for black and white prints only.

Shipping & Delivery

Unless otherwise directed, Passages International Inc. will ship all orders via UPS Ground. Most UPS Ground shipments will be received at their final destination within 3-5 business days. Expedited shipping is available, up to and including Overnight Service.

UPS shares our passion for environmental responsibility and, just like Passages, is taking steps to minimize its carbon footprint. We ship all UPS packages through their Carbon Neutral Shipping program. With this program, UPS is saving hundreds of thousands of gallons of fuel and eliminating thousands of tons of carbon emissions per month, while putting funds towards further reducing carbon emissions. To learn more, click hereOrders placed by 3pm MST will ship the same day. Online orders must be received by 2pm for same day shipping (Some exceptions may apply.)