Frequently Asked Questions

Scattering Tubes

No. A bag should not be used with the Scattering Tubes.

Eco-Friendly Caskets

We've created detailed instructions for assembly:

Click here for assembly instructions for the 4-Point Bamboo Casket.

Click here for assembly instructions for the Simple Bamboo Container.

Click here for assembly instructions for the 6-Point Bamboo Coffin.

Click here for the handing instructions for all of these products.

Click here for shrouding instructions.

Biodegradable Urns

Many of our products are made by hand and will vary in appearance. Some are painted in small batches, sometimes with hand-mixed paint colors. Photographs of our products can vary in color due to whether the photograph was taken outdoors (in natural light) or in a studio environment, the background, the screen or device it is being viewed on, or color shifts in the printed catalog.

Blooming Ornaments, Bookmarks & Mini Cards

Upon special request we are able to print the bookmarks and mini cards in color. Please note that the pricing on all our price sheets is for black and white prints only.

Shipping & Delivery

Order fulfillment and processing takes place from both our Albuquerque, New Mexico warehouse as well as our Somerset, New Jersey warehouse. It is our goal to ship within 24 hours of order placement, although most orders will ship the same day. We typically ship using UPS, although FedEx and USPS may be available upon request.

For retail orders, we offer free UPS Surepost Shipping. However, this service is delivered through the US Post Office, and transit times are not guaranteed. Additional shipping options are available, up to and including UPS Next Day Air, but charges will apply.

Discounted shipping rates available to Passages International are passed directly to our customers.

Once orders are fulfilled, the tracking numbers will be sent to the email provided and will be available in your online account.

UPS shares our passion for environmental responsibility and, just like Passages, is taking steps to minimize its carbon footprint. We ship all UPS packages through their Carbon Neutral Shipping program. With this program, UPS is saving hundreds of thousands of gallons of fuel and eliminating thousands of tons of carbon emissions per month, while putting funds towards further reducing carbon emissions. To learn more, click here.

Orders placed by 3pm MST will ship the same day. Online orders must be received by 2pm for same day shipping (Some exceptions may apply.)